Privacy Policy

Fitleasure has created this Privacy Policy to help you understand how we collect, use and protect your information when you visit the Site and use the Products and services. By using the Site you are agreeing to allow the Site to collect, use, store, and transfer your information, including any information you provide about you/your children (collectively, “your information”), as described in this Privacy Policy. Please note that this means, regardless of where you live, you will be giving us permission to transfer your information to, and to store and process your information internally, at Fitleasure. If you do not wish to agree to the terms of this Privacy Policy, please do not provide your information when requested and immediately stop using the Site.

Personal Information Collection

We may hold information relating to you that you have provided to us while registering with us or while placing an order through us or that we may have obtained from another source (such as our distributors or from marketing organisations).This information may include, amongst other things, your name, address, telephone numbers, information on how you use our products, your experience with the product, and information on your browsing activity when visiting ours or our distributors websites), domain address, and any other information collected in relation to your use of our products and services ("information").

The information collected is regarding the Site’s visitors and registered users (i.e., individuals who purchase the Products and online services.

Use of Personal Information

The information that Fitleasure collect from you is held in accordance with applicable laws and regulations in India. It may be used by us for a number of purposes connected with our business operations and functions, which include: ​

  • processing your orders and making deliveries;
  • verifying products purchased by you for processing any replacement or warranty claim;
  • billing you (unless you pay by another agreed method);
  • settling accounts with those who provide related services to us;
  • dealing with requests, enquiries or complaints and other customer care related activities; and all other general administrative and business purposes;
  • carrying out market and product analysis and marketing our and our group companies’ products and services generally;
  • contacting you (including by post, email, fax, short text message (SMS), pager or telephone) about our and our group companies' products and services and the products and services of carefully selected third parties which we think may be of interest to you (unless you ask us in writing not to). For completeness we note that where such contact is via electronic means, our terms and conditions record our agreement with you that the electronic marketing messages we and our selected third parties send need not include an unsubscribe facility;
  • inclusion in any telephone or similar directory or directory enquiry service provided or operated by us or by a third party (subject to any objection or preference you may have indicated to us in writing);
  • carrying out any activity in connection with a legal, governmental or regulatory requirement on us or in connection with legal proceedings, crime or fraud prevention, detection or prosecution;
  • carrying out activities connected with the running of our business such as personnel training, quality control, network monitoring, testing and maintenance of computer and other systems and in connection with the transfer of any part of our business in respect of which you are a customer or a potential customer.

Third Party Sites

You may be linked to our website from our advertisers, network partners or any other third party. We hereby declare that we hold no liability or responsibility for the ‘Privacy Policies’ and ‘Terms & Conditions’ of these web sites. Please read their policies carefully before sharing any of your details. Notwithstanding anything to the contrary, the Website shall not be held responsible for any loss, damage or misuse of the information provided by You.

Disclosure of your Personal Information

We may share your information collected from You with our affiliates, employees, agents, service provider, sellers, suppliers, banks, payment gateway operators and such other individuals and institutions like judicial, quasi-judicial law enforcement agencies to: correlate related or multiple accounts to prevent abuse of our services; to resolve disputes & troubleshoot problems measure consumer interest in our products and services in order to make delivery of the product to you (for example to our courier or supplier) optional online surveys facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity; However, if such a transaction occurs, that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information. We may also use your information in order to manage the Website, collect payment from you, enable you to subsequently use parts of the Website, detect any fraud or Website abuses, send you information relevant to the Website or our products, and in case we have any queries. Payments that you make through the Website will be processed by Razorpay, a company registered in Bangalore, India. Further, we identify and use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is also used to help identify you and to gather broad demographic information. As we use third-party service providers to serve ads on our behalf across the Internet, they may collect anonymous information about your visits to our website, and your interaction with our products and services to target advertisements for goods and services. No personally identifiable information is collected or used in this process.

Cookies

We use cookies and other technologies such as pixel tags and clear gifs to store certain types of information each time you visit any page on our website. This enables us to determine what portions of this website are most appropriate for your professional needs and to serve advertising banners to you. You may choose to decline cookies, but this would disable the scope of experiencing the entire feature of the website. Hence, we recommend that you leave them turned on.

Protecting your personal information

Fitleasure take reasonable steps to ensure that the personal information it collects, uses or discloses is stored in a secure environment protected from unauthorised access, modification or disclosure. In case of any concerns the privacy officer can be contacted at

To unsubscribe from SMS, MMS or other mobile messaging, you may also follow the instructions in the messages you receive. Similarly, all e-mails you receive will provide you with information as to how to get off the e-mail mailing list if you so desire.

Changes to this Policy

From time to time, we may update this Privacy Policy. If we do, we will note at the top of this page the last date for any changes made and/or when they become effective. If the changes made are material (for example, we want to use your information, specifically personal information, in ways we did not previously tell you about in this Policy or could not be reasonably expected by you), we will take prior written consent of yours to the said changes in a more prominent way. Alternatively, we may temporarily highlight the new or revised sections in this Policy, temporarily post a prominent notice on our home page or registration/login page, or temporarily add the word “Updated” to the title of this Policy and any hypertext links pointing to this Policy. In all instances where your consent is necessary, we will also send you an e-mail message or other communication notifying you about the changes and asking for your consent to the additional use of your information. If you do not agree to the change in use, we will not use your personal information in this additional manner and you must not use the website any further.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, kindly reach out to us at support@fitleasure.com.